General Terms and Conditions

Changes have been made to our cancellation policies to benefit our guests

families and individual travellers

Guests benefit from our new cancellation policy when booking a hostelling international hostel in Bavaria: for all new bookings* with a departure date till 31.12.2021 cancellation is free of charge till 7 days prior to arrival.

*not valid for packaged tours/deals

If a family member has fallen ill to COVID-19 (positive COVID-19 test result) cancelling is free of charge till 18:00 on the day before planed arrival.    

Packaged tours/deals are all individually regulated per youth hostel.  Please visit our Homepage to view specific terms and conditions of the selected packaged tour in question.

For packaged tours/deals starting from January 2022 please see the current terms and conditions.

school groups and groups

Our guests receive the right to cancel free of charge up to 14 days prior to arrival for school and group bookings. This is applicable for all bookings with a departure date till 31.12.2021. 

Our guests can assert their right to cancel free of charge till 18:00 on the day prior to arrival in the following cases:

valid for all guests

If prepayments have been made and cancellation is free of charge regarding the current cancellation policies: reimbursement will be issued within 14 days after cancellation.